Adherence & Limitation of Liability
NAR Compliance, Non-Aggregator Notice, and Legal Disclaimers. Updated August 17, 2024
At DRXCRM, a division of DigitalRealtyX LLC, we prioritize full compliance with the standards established by the National Association of Realtors (NAR). Our platform is specifically designed to enhance transparency in real estate transactions while strictly adhering to regulatory boundaries and ensuring that industry best practices are upheld.
NAR Compliance
DRXCRM operates with strict adherence to NAR’s guidelines, offering a platform for real estate professionals to view broker compensation information related to specific property listings. However, DRXCRM does not allow the filtering or searching of properties based on compensation criteria or amounts offered to buyer’s agents. This intentional limitation ensures alignment with NAR regulations, promoting a fair and unbiased real estate environment.
Non-Aggregator Notice
DRXCRM is not a multiple listing service (MLS) or an internet aggregator. We do not collect, consolidate, or distribute property listings from various sources. Instead, our platform focuses exclusively on the transparency of broker compensation as reported by listing brokers or sellers. By avoiding the aggregation of property data, DRXCRM remains committed to its core function of facilitating clear communication of compensation terms without the complexities associated with traditional MLS or aggregator services.
Disclaimers
General Disclaimer (Applicable to Website and App Users)DRXCRM provides a service platform through which brokers may communicate compensation details for individual listings. The data displayed on DRXCRM is sourced directly from listing brokers and not from DRXCRM itself. DRXCRM is not a licensed brokerage and does not facilitate commission payments. The compensation offered by a seller’s broker, if any, is not guaranteed and may be subject to change at any time without notice. Compensation agreements are fully negotiable and not pre-determined by law. We strongly advise that buyers and their agents obtain a written, signed agreement outlining compensation details from the seller or listing broker prior to submitting any offers.Listing Compensation Disclaimer (For Brokers Adding Compensation Information)By entering compensation data into the DRXCRM platform, you confirm that you possess a valid and enforceable exclusive listing agreement for the property in question and that you have legal authority to represent the compensation details in compliance with DRXCRM’s Terms of Service and Privacy Policy.Non-Aggregator DisclaimerDRXCRM is not an MLS or an internet aggregator. It serves exclusively as a resource to view broker compensation terms as reported for specific property listings. DRXCRM cannot be utilized to search for properties based on compensation offered to buyer’s agents or other criteria related to commission structures.Legal Scope DisclaimerDRXCRM is strictly a platform for communicating broker compensation information and does not engage in real estate transactions beyond this role. DRXCRM does not represent any parties in real estate transactions and bears no responsibility for the accuracy of information provided by platform users. Users are encouraged to independently verify all compensation details with listing brokers and to secure formal, written agreements. DRXCRM operates in accordance with all applicable laws, and any disputes related to compensation should be resolved directly between the parties involved.
Additional Legal Notices
Jurisdictional Compliance Disclaimer: DRXCRM functions under the laws and regulations relevant to its jurisdiction. Users are solely responsible for ensuring that their use of the platform is compliant with local legal requirements.No Legal or Financial Advice Disclaimer: DRXCRM does not offer legal, financial, or other professional advice. All platform content is for informational purposes only, and users should consult qualified professionals before making decisions based on platform information.
This content provides a legally protective overview while respecting the intent and structure of your original guidelines.
Terms And Conditions
Updated August 17, 2024
1. Agreement to Terms
By accessing or using the DRXCRM platform ("Platform"), operated by DigitalRealtyX LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.
2. Service Description and Scope
DRXCRM offers a specialized service enabling real estate brokers and agents to access and share compensation information regarding property listings. The information provided on the Platform is uploaded by listing brokers and is not verified by DRXCRM. We are not a brokerage and do not facilitate commission payments. All compensation agreements should be independently verified through formal written agreements between the relevant parties.
3. Eligibility Criteria and Account Registration
You must be at least 18 years of age and legally capable of entering into these Terms. When registering for the Platform, you must provide accurate and complete information. Misrepresentation or falsified information may result in account suspension or termination. If you are using the Platform on behalf of an entity, you warrant that you have the authority to bind that entity to these Terms.
4. Authorized Use and License Grant
DRXCRM grants you a revocable, non-exclusive, non-transferable license to use the Platform solely for its intended purpose. This license does not grant any rights to alter, distribute, or create derivative works based on the Platform’s content or software.
5. Security Obligations and Account Responsibility
You are solely responsible for safeguarding your account credentials. You agree to notify DRXCRM immediately upon detecting any unauthorized access or usage. Sharing your login information or granting access to others is strictly prohibited and may lead to account termination.
6. Prohibited Conduct and Usage Limitations
Your use of the Platform must comply with applicable laws and these Terms. The following activities are prohibited:
Submitting false or misleading information.Attempting to bypass or breach the security of the Platform.Engaging in fraudulent practices or activities that could harm others.Violating intellectual property rights or applicable regulations.
7. Payments and Fees
Certain services within the Platform may require payment. All associated fees will be clearly communicated, and you are responsible for any charges from your financial service providers in connection with your use of the Platform.
8. Termination and Account Deactivation
DRXCRM reserves the right to terminate or suspend your access to the Platform at any time, with or without notice and for any reason. You may deactivate your account at any time via the Platform’s settings, at which point your access to the Platform will cease immediately.
9. Intellectual Property and Ownership Rights
All trademarks, service marks, logos, and proprietary content associated with DRXCRM, including but not limited to "DRXCRM" and any related branding, are owned by DigitalRealtyX LLC. You are not permitted to use these trademarks or intellectual property without our prior written consent.
10. Data Privacy and Confidentiality
Your use of the Platform is governed by our Privacy Policy, which details how we handle your personal information. You agree to keep any data obtained through the Platform confidential and only use it as allowed by these Terms and applicable laws.
11. Liability Limitation and Disclaimers
The Platform and its services are provided "as-is" without any warranties, express or implied. DRXCRM disclaims all liability for any incidental, indirect, or consequential damages, including but not limited to lost profits, arising from your use of the Platform.
12. Indemnification Clause
You agree to indemnify and hold harmless DigitalRealtyX LLC, its affiliates, and their representatives from any claims, damages, liabilities, or expenses, including legal fees, resulting from your use of the Platform or any breach of these Terms.
13. Governing Law and Arbitration
These Terms shall be governed by the laws of the jurisdiction in which DRXCRM operates, without regard to conflict-of-law principles. Any disputes arising out of or related to these Terms will be resolved through binding arbitration in the designated jurisdiction.
14. Modifications and Amendments to Terms
DRXCRM reserves the right to modify or update these Terms at any time. Notice of such changes will be posted on the Platform, and continued use of the Platform signifies your acceptance of the revised Terms.
15. Contact and Support Information
For any questions or support needs related to these Terms or the Platform, please contact us at
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16. Text Messaging Policy
This policy governs users interacting with DRXCRM via our textchat widget. By engaging through the widget, you consent to receive text messages as outlined below.
Communication Types: Messages may include marketing information, business updates, scheduling details, and other relevant communications.Rates and Delivery: Standard messaging rates apply, and message frequency may vary.
17. Consent and Opt-Out Options
By interacting with the textchat widget or submitting your phone number, you consent to receive messages from DRXCRM. To opt-out, text STOP. For assistance, text HELP.
18. Privacy and Data Handling Specific to Text Messaging
Privacy Commitment: Your personal data is managed in accordance with our Privacy Policy, accessible via our website.Data Usage: We are committed to protecting your information as outlined in our Privacy Policy.
19. Additional Text Messaging Terms
Acceptance of Terms: Use of the textchat widget constitutes acceptance of these specific terms.Content Guidelines: You may not send content that is offensive, discriminatory, or violates intellectual property laws. Violations may result in account termination.
Privacy Policy
Updated August 17, 2024
This Privacy Policy outlines how DRXCRM, a division of DigitalRealtyX LLC, collects, uses, shares, and protects your information when you interact with our website and services (“Platform”). By using the Platform, you consent to the practices described in this Policy.
1. Collection of Information
A. Personal Data
When you engage with our services, we may collect personal data that identifies you as an individual. This includes but is not limited to:
NameEmail addressPhone numberMailing addressCompany informationBilling details for payment processing
Personal data is collected when you register, request information, subscribe, or contact support.
B. Technical Data and Usage Information
We automatically collect certain technical data, which includes:
Device details (e.g., type, operating system)IP addressBrowser type and versionUsage data (e.g., pages visited, time spent, interactions)
This information helps us analyze trends and improve our services.
C. Analytics and Tracking Technologies
We utilize cookies and similar technologies to gather insights into how you use our Platform. Cookies store data locally on your device and assist us in personalizing your experience. You can manage cookie settings through your browser, but disabling them may affect your experience.
2. Use of Information
Your information is utilized for several purposes, including:
Service Delivery: To manage and provide the services you request.Personalization: Tailoring your experience based on your preferences.Communications: Sending updates, promotional content, and important notices related to your use of the Platform.Customer Support: Responding to inquiries and providing technical assistance.Compliance: Fulfilling legal obligations and responding to legal processes.
3. Sharing of Information
We share your information only under specific circumstances:
Service Providers: Trusted third parties assist in performing functions such as payment processing, data analysis, and customer support. They are bound by confidentiality obligations and only use your data as directed by DRXCRM. Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the involved entity.Legal Compliance: We may disclose information to comply with legal obligations, protect our rights, or address issues related to fraud or safety.With Your Consent: We may share data as directed or consented to by you.
4. Protection of Information
DRXCRM takes the security of your information seriously. We implement appropriate measures, including:
Encryption: Secure transmission of sensitive data using SSL technology.Access Control: Restricting access to personal data to authorized personnel only.Regular Security Audits: Conducting audits to maintain and improve our security posture.
Despite these precautions, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Privacy Rights and Choices
A. Access and Updates:
You can access and update your personal information by contacting our support team at
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B. Opting Out:
You may opt out of receiving promotional emails by following the unsubscribe instructions included in such communications or by contacting us directly.
C. Data Retention:
We retain your information as long as necessary to provide services and comply with our legal obligations. Upon request, we can delete your account and associated data, although some information may persist in backup systems for a limited time.
6. Special Considerations for California Residents (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA). You may request access, deletion, or restrictions on the use of your personal information. For more details or to submit a request, visit [CCPA Rights Link].
7. Children's Privacy
Our Platform is not intended for users under the age of 13. We do not knowingly collect data from children under 13. If we become aware that such data has been collected, we will delete it immediately.
8. International Data Transfers
For users outside the United States, please be aware that your data may be transferred to and processed in the United States, where privacy laws may be less stringent than those in your jurisdiction.
9. Changes to this Privacy Policy
We reserve the right to update this Policy as needed. Any changes will be posted on this page with an updated effective date. We recommend reviewing the Policy periodically to stay informed about how we protect your information.
10. Contact Information
This Privacy Policy governs the use of information collected by DRXCRM, a DigitalRealtyX LLC company, through the Platform and related services. By engaging with our services, you agree to this Policy and the collection, processing, and storage practices described herein.
Types of Information Collected
Personal Contact Information: Includes name, company name, address, email, and phone number, collected during service registration or inquiries.Billing Information: DRXCRM uses Stripe for secure payment processing. Billing details are stored by Stripe, not DRXCRM.Data and Analytics: Data stored on our servers includes company details, custom content, and user interactions. We may also collect diagnostic and login information to improve our services.Third-Party Cookies and Analytics: Google Analytics and similar tools are used to analyze user interactions. Ads based on user visits may be displayed by third-party vendors like Google. You can opt out via Ads Settings or www.aboutads.info.
How Information is Used
Service Provision: Managing and enhancing service offerings.Marketing and Publicity: Subject to your consent, we may identify you as a customer and use your logo for marketing.Security and Compliance: Protecting against fraud and ensuring legal compliance.
Information Disclosure
Third-Party Applications: If you link your account to social media or other third-party platforms, data may be shared as per your settings.Legal Obligations: Information may be disclosed to comply with legal requests or to protect the rights and safety of users.
User Rights under GDPR
For users in the EU, UK, and other applicable regions, DRXCRM adheres to GDPR principles, including data minimization, transparency, and the right to access, rectify, or delete your personal data.
Community Features and Public Posts
Public areas like blogs or forums on our Platform are accessible to other users. Content posted in these areas may remain even after account deletion.
Retention of Data and Account Termination
Your data will be retained as long as your account remains active. Upon deletion, data will be removed from our servers, though some data may remain in backup systems temporarily. A2P Messaging Compliance
DRXCRM follows the Telephone Consumer Protection Act (TCPA) and other regulations regarding text messaging. Users are required to provide valid business information and consent to receive communications.
11. Community and Public Features
Posts made in public areas of the Platform, such as forums or blogs, are visible to all users. Please exercise caution when sharing information.
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Frequently Asked Questions
Where can I put my information in as a Realtor?
As a subscribing Realtor, it is imperative that you input your designated information exclusively only in the "Internal Broker Remarks" section. This section is specifically designated for the inclusion of the approved phone number provided with your subscription, along with the necessary prompt word to ensure the proper functioning of your notifications.
Adherence to the 2024 NAR Settlement Requirements
Our platform is meticulously designed to operate in full compliance with the guidelines and regulations set forth by the National Association of Realtors (NAR) as part of the 2024 settlement. We ensure that all our practices align with the highest standards of transparency, fairness, and ethical conduct as mandated by the NAR. Our commitment to these principles guarantees that our users can trust in a platform that upholds the integrity and professionalism expected in the real estate industry. See here: https://www.nar.realtor/the-facts/home-sellers-what-the-nar-settlement-means
What is the length of the service?
There are three plans: Essential, Most Popular, and Premium
All packages are designed for Realtors who need flexible services tailored to their specific listings. Our services are offered on a buy-as-you-go basis, with no expiration. You can utilize the service whenever needed for a particular listing, giving you the freedom to choose the timing that best suits your needs. As this is a one-time fee model, there is no renewal process. You simply purchase the service as needed for each listing. You may cancel the service at any time with a 30-day notice.
What is your refund policy if my listing sells?
By purchasing our service, you agree to a one-time, non-refundable upfront payment that covers throughout your listing. The fee is final and applies regardless of when your listing is sold. This policy is expressly stated at the time of purchase and is binding, with no refunds or pro-rata adjustments available under any circumstances.
What if I want to edit the Sales Price and Compensation on the Listing Page?
The landing pages are editable via our form we provide you with. You submit an inquiry to us, a form will be provided referencing your listing information and what details you'd like to update. We will update the Sales Price and Compensation as needed upon your request. You can go to this url to submit your update: https://offmls.co/real-estate-website-edit-listing-page
Can I use this service within MLS?
Following careful evaluation in line with the National Association of Realtors guidelines and your local MLS rules, this service is permitted for use. See here: https://www.nar.realtor/the-facts/home-sellers-what-the-nar-settlement-means
While direct links to the listing page cannot be placed in your MLS description, you can include contextual prompts asking interested parties to text a keyword in the internal broker remarks section. This will provide an automated response that initiates a two-step process, ultimately directing them to your public listing page where compensation details are disclosed. Please note, it is essential to ensure compliance with all relevant regulations and guidelines, as we do not provide legal advice or assume liability for any usage of this service.
Can I customize the listing page site?
No you are unable to customize the site. They are standardized built with all our automation hooks to streamline the process and communication for you. The style, design, layout will all be the same. All your contact information, logo you provide, and other specifics on the form provided will all be placed on your listing page site. No other modifications are possible. We build it directly with our automation for the magic to begin for you. We will also provide you with your dedicated listing page url, there are no modifications to be made to this.
Legal Notice
By adhering to this guideline, you ensure compliance with our platform's terms of service and avoid potential legal ramifications. Inputting your information outside the "Internal Broker Remarks" section may violate MLS (Multiple Listing Service) rules and regulations, and could result in penalties or the suspension of your subscription. It is your responsibility to ensure that all information is accurately and appropriately placed as instructed.
Cancellation Policy
You may cancel your service at any time. We require you provide us 30 day advance notice. You will have access to your contact database up until last day of cancellation.
How do I access my contacts for inquires sent via text or form submissions?
We provide you with a mobile app to download with your login credentials. You will be able to view contacts, and communicate via text through the mobile app to your contacts reaching out to you. We also provide you with access to our platform with login credentials. You will be able to access your contact information on the dashboard, and export all your customer information for your records.
What is the benefit of this service?
This service will help minimize any friction when inquiring about what your compensation fee is for the deal you are looking to represent. The purpose of this service is also to help increase more communication via automation, capture more contact information and re-target and market back to the contacts you have captured for future listings.
How long does the setup take?
From the time you select the plan and submit payment, you will receive a notification to complete a form. The form is all the details needed for us to complete your listing page for you. The listing page is a custom page that is unable to be modified and standard for all our clients. The listing page and designated phone number takes approx. 48-72 business hours (not including holidays or weekends). We will notify you upon completion and reach out to you if we are missing anything from your end required to launch your site and automation.
Where can I find information about your Terms and Conditions, Privacy Policy, and Limitation of Liability?
For details on our service terms, privacy practices, and limitation of liability, please refer to the following sections: Terms and Conditions, outlining the legal framework governing your use of our service; Privacy Policy, explaining how we handle your personal data; and Adherence & Limitation of Liability, which specifies the limits of our obligations and your rights. Learn more here
What are the terms regarding the number of landing pages included in my package, and can I modify or carry over unused landing pages?
The number of landing pages available is strictly defined by the package you purchase, and any unused landing pages within your package cannot be rolled over, transferred, or credited in any form. All landing pages are fully customized by DRXCRM according to the specifications of the purchased package. As these pages are tailored to your business, no further modifications or changes can be accommodated once they are built. These terms are non-negotiable and are designed to ensure consistent service quality across all clients.
This website and marketing automation platform is operated and maintained by drxcrm.com, a DigitalRealtyX LLC Company, providing a software marketing platform and agency services. Your use of this website is governed by our Terms of Service and Privacy Policy. This site is not affiliated with or endorsed by Facebook or Meta Platforms, Inc. Any references to Facebook are for descriptive purposes only; Facebook is a registered trademark of Meta Platforms, Inc. © DigitalRealtyX LLC, dba DRXCRM.com. All rights reserved 2024.
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